Consumers Demand More from Digital Product Passports: Opportunities for Luxury Brands

Digital Product Passports: An Emerging Expectation in Luxury

In recent years, digital product passports (DPPs) have become an essential feature in the fashion industry, especially in the European Union, where they will soon be mandatory. These digital identifiers provide comprehensive information about a product’s origin, materials, environmental footprint, and more. A new survey by Authentique, part of The Ordre Group, reveals that luxury consumers not only welcome DPPs but desire even more detailed and interactive features. This trend presents a golden opportunity for brands to strengthen customer loyalty and engagement.

What Consumers Want from DPPs

The survey, conducted in April, asked 330 luxury consumers about their preferences regarding DPPs. The results show a clear demand for more than just basic sustainability data. Consumers are eager for a richer connection with their purchases through additional features like authentication, repair and warranty information, and resale capabilities.

Key Attributes Desired:

• Product Information: Detailed descriptions and specifications.
• Certificates of Authenticity: Ensuring the product’s genuineness.
• Aftercare and Repair Instructions: Guidance on maintaining and repairing the product.
• Warranty Information: Clear details on warranty coverage.
• Resale Information: Facilitation of secondhand sales with verified details.

Opportunities for Brands

Brands that embrace DPPs can gain a competitive edge by enhancing the customer experience. Daniela Ott, strategic advisor at Authentique, emphasizes that brands should view DPPs not just as regulatory compliance but as a way to build stronger customer relationships.

Categories of Interest:

• High Demand: Handbags, watches, and jewelry (over 80% interest).
• Moderate Interest: Small leather goods, clothing, and outerwear (around 40% interest).
• Low Interest: Footwear (29% interest).

The Role of Technology

Digital product passports are often linked to items via NFC chips, QR codes, or digital fingerprints. This integration allows consumers to access a wealth of information through a simple scan, making the product’s story and care instructions readily available.

Leading Brands:

• Chanel: Top brand expected to offer DPPs (46%).
• Others: Gucci, Hermès, Prada, Dior, and Louis Vuitton (all above 30%).

Blockchain and DPPs: A Perfect Match

The integration of blockchain technology with DPPs is inevitable and represents a perfect use case for this innovative technology. Blockchain offers a secure, transparent, and immutable ledger, ensuring the authenticity and traceability of luxury goods. This technology can enhance consumer trust by providing verifiable information about the product’s history, from raw materials to final sale.

Blockchain’s decentralized nature also ensures that data cannot be tampered with, offering an additional layer of security. By linking DPPs to blockchain, brands can provide consumers with a trusted source of information, making the entire lifecycle of a product transparent and accountable. This integration not only supports sustainability initiatives but also reinforces the luxury brand’s commitment to quality and authenticity.

Enhancing the Resale Market

DPPs can revolutionize the resale market by providing accurate, authenticated, and complete information for pre-owned goods. Platforms like Eon already enable seamless integration with resale sites, which could lead to a more circular economy where luxury items have extended lifecycles.

Consumer Interest:

• Current Secondhand Buyers: 25%
• Potential Buyers with DPPs: 56%
• Belief in DPPs Facilitating Resale: 65%

Early Adopters Gain an Edge

Brands that adopt DPPs early can set industry standards and build consumer trust. By piloting small projects and scaling based on feedback, they can refine their approach and maximize the benefits of DPPs.

Overcoming Challenges

Despite the clear advantages, brands face challenges in implementing DPPs. Key barriers include supply chain traceability, access to live data, and ensuring compliance across different markets. However, with strategic planning and the right technology partners, these hurdles can be overcome.

Notable Implementations:

• Coach: Digital IDs in Coachtopia bags.
• Tod’s: DPPs in Custom Di Bag.
• Breitling: Digital warranty program.
• Balenciaga: NFC chips providing music access.
• Boss: Digital IDs for ski lift access.

Conclusion

Digital product passports represent a transformative opportunity for luxury brands. By providing detailed and interactive product information, brands can enhance customer loyalty and engagement, ultimately driving sales and supporting sustainability initiatives. The integration of blockchain technology further solidifies the authenticity and traceability of these products, making it a perfect match for the luxury industry.

TL;DR

Luxury consumers demand more from digital product passports (DPPs), including detailed product information, authentication, repair and warranty instructions, and resale capabilities. This trend presents an opportunity for brands to strengthen customer relationships and gain a competitive edge. The integration of blockchain technology with DPPs ensures authenticity and traceability, making it an ideal solution for the luxury market. Key challenges include supply chain traceability and compliance, but early adopters can set industry standards.